The following FAQs are some common questions our customers have before purchasing products, if you have other questions, please send them to [email protected].

Shipping & Delivery

Typically, you may receive your package within 7-15 days from the date you place your order. This is an approximate time and exceptions may apply. In addition, a delay is likely to be much longer than usual during Chinese special holidays such as the Spring Festival, National Day, etc.

Most in-stock items arrive 3-6 days after your order is placed, while non-stock orders take 3-4 weeks to arrive.

For more information, please visit our Shipping Information page here.

Yes, we take your privacy very seriously, so there will be no labels on the box. Not even our company name will appear. Your torso dolls will arrive in a plain box with no identification of contents.

We will send you a tracking number to your email after the package has been shipped. Please keep an eye on your order tracking in case something goes wrong with it before it is delivered(eg, suspending tracking, missing item, etc.) till it is delivered.

Track your order as follow:

International Express – FedEx:

International Express – UPS:

In-stock torso dolls are already finished and packaged well in our warehouse, they can be directly shipped from US/EU warehouse.

Non-stock (Custom) torso dolls are manufactured and shipped from China.

Yes, it’s free. We offer worldwide free shipping, but the receipt need to pay import taxes and VAT in Europe. We highly recommend the in-stock torso sex dolls because of no taxes, and if you have any concern, please let us know.

Yes, you can. Please let us know your local FedEx/UPS location in order. We can ship the parcel there for you to pick up. Please also call FedEx/UPS to confirm it before the shipment.

Privacy & Security

Absolutely safe. We use well known payment providers who encrypt your data when making an order. We do not store your credit/debit card details.

We follow data protection laws which means we keep your name, address and any other information you give us secure. We do not share any customer information.

  • Credit Card & Debit Card
  • PayPal Payment
  • Klarna

For more information on our payment options, please visit our payment information page here.